Bull Session

Challenges in Designing for the Patient Experience

January 22, 2015          

Episode Summary

Health is one of just a few universal human needs: From the moment we’re born to the moment we die, our health is at the forefront of our lives. Despite this inherent importance, American healthcare remains woefully out of balance.

We spend too much and get too little for our hard-earned dollars. According to a recent Medicare report, healthcare spending is projected to grow 1.1% faster than the rest of the economy during 2013- 2023, with its share of the GDP rising from 17.2% in 2012 to 19.3% in 2023. What else should we expect from a system that first prioritizes the administrative and business aspects, then clinical care, with the patient experience and patient / provider relationship placing a distant third?

The key to re-balancing the US healthcare delivery system and making progress toward reducing future costs, may lie in better understanding not its administration or even clinical care — while these both are important — but rather, the day-to-day needs of its patients. In this episode of The Digital Life, we dig into some of the challenges in designing for the patient experience.

It's News To Me

CES 2015, the Internet of Things, and Future UX

January 15, 2015          

Episode Summary

The Consumer Electronics Show (CES),  after a few years flirting with irrelevance, is on the rise again, as the wild technology and gadgets from the 2015 conference captured the imagination of consumers and media pundits alike. A big and important theme of CES 2015 was the Internet of Things, with major companies like Samsung taking IoT strategy for a new connected world. In this episode of the Digital Life we discuss some of the cool tech from CES, like Intel’s Curie chip, and how it relates to the IoT, wearables and the future of UX.

Bull Session

Is Leisure Dead? Exploring Time Poverty in the Digital Age

January 8, 2015          

Episode Summary

In this episode of The Digital Life, the first of 2015, we discuss the design of time, and in particular, the rampant busyness of the digital age — what has been described as the time poverty of knowledge workers.

It seems like the work of the digital worker is never done. Software helps users complete tasks more efficiently, but there are two sides to that coin. As we get things done, we are expected to do even more things, adding to that eternal sense of busyness. How do we separate work from play, busyness from leisure in the digital age? Join us as we explore that question.